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Chair of Service
It started with a discussion over the duties of a particular committee chair at my church. After twenty minutes of esoteric ballyhoo ranging from “the chair provides order” (not a big worry in my...
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Walk on the Left; Stand on the Right
This is not a political blog. But the familiar sign at the start of most airport moving sidewalks carries a subtle but powerful message about great customer service—walk on the left; stand on the...
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Curing Service Blindness
A man lived right by the railroad track. For years, the train roared by his bedroom window at two-o’clock every morning. He grew so accustomed to it that it never disturbed his sleep. One night no...
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